Support
Support
DocView support is handled directly by Ginylil. The fastest report names the file, the reader mode, and the exact step or visible error that failed.
Email support
Send a short report with the file details, the reader mode you used, and the exact failure or unexpected result.
Send these first
- System Your Mac model and macOS version.
- Build The DocView version and build number, if visible.
- Document Approximate file size and page count of the PDF.
- Failure The exact reader state, error text, or wrong result.
Primary support path
For help with DocView, email support@ginylil.com . There is no in-app account portal in this release, so email is the main support path.
Issue types
- Opening PDFs Include the approximate file size, page count, and whether the problem happened immediately or after the first paint.
- Navigation and layout Call out whether you were using fit width, actual size, visible pages, or book mode when the issue appeared.
- Rendering Describe the page region, whether the problem stayed visible after a second look, and whether it affected one page or the whole document.
- Installed builds Tell us where the build came from and whether the issue reproduces after opening the same PDF again.
What we can help with
- Problems opening a selected PDF
- Unexpected page navigation or layout behavior
- Questions about privacy, support, or terms
- Installed-app or TestFlight build issues
What not to send unless it matters
Because DocView is a local PDF viewer, most debugging starts with the file and the reader state. Send the document itself only when you are comfortable sharing it and when the issue cannot be explained without it.
Support and privacy questions both go to support@ginylil.com .